Shipping & Returns
We ship to all international locations wherever possible.
Orders are shipped from our fulfillment center within 1 to 2 business days from the date payment for your order is received.
For international orders, please be aware that we are not responsible for any customs fees, tax, duties, or import charges.
All sales are final for collectibles. We also cannot guarantee the condition of the box on arrival.
Please add the items you wish to purchase to your shopping cart and enter your shipping address info to see the estimated shipping fee for your order.
TAXES & DUTIES
To ensure that the most accurate pricing, taxes and delivery costs are displayed during checkout.
We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. While we do not collect any tax for international orders, your order may be taxed by your country’s customs department. It is the responsibility of the customer to pay any additional taxes. For more information on Import Taxes/Duties, please contact your local Post Office.
Unfortunately, we cannot mark your package as “Gift”.
As an online retailer, we understand our obligation in deterring fraudulent purchases and unauthorized transactions. As part of our commitment to improve the safety of online transactions, we may need to confirm your details. Please review the shipping guidelines below before purchasing.
We generally require our customers to ship to the billing address of the card used to complete the purchase.
SHIPPING TO AN ADDRESS OTHER THAN THE BILLING ADDRESS
If you’re shipping to an address other than the billing address, our customer service representative must and will contact the Cardholder to verify the order’s legitimacy.
NOTE: This may extend our standard order processing time, especially if we’re not able to immediately reach the cardholder.
In addition, we reserve the right to cancel the order at its sole discretion.
We holds no responsibility for an order that is delayed because the billing and shipping addresses do not match.
Here are some helpful tips to keep your order from being delayed
It’s always best to have your order shipped to the billing address of the card used for the purchase. But if you can’t, these tips can help your order from being delayed:
Add the shipping address to your card’s account. Most credit card companies and banks allow you to add alternative shipping addresses to your account. Don’t worry, this isn’t the same as changing your billing address, and the shipping addresses can never be used to access your account information. Adding a shipping address to your account simply links the address to your card, so that if and when you place orders online, the merchant knows the account holder is has verified the shipping address and it is less likely to be a fraudulent order.
To add a shipping address to your account, simply call the number on the back of your credit or debit card and inform a representative that you would like to add a Shipping Address to your account.
Provide a phone number which easily puts us in contact with the cardholder. If the billing and shipping address for an order do not match, we need to get in contact with the cardholder. Providing a phone number where we can easily reach the cardholder will prevent the order from being unnecessarily delayed.
Regularly check your email until your order has shipped. If we’re unable to contact the cardholder by phone, we usually try to verify the order via email. We also use email to notify you of any certain exceptions that may occur, such as a delay caused by circumstances out of our control.